This Privacy Policy outlines how EnerOps ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our operational intelligence platform for energy systems. By using our services, you agree to the practices described herein.
We collect personal data you provide directly, such as name, email, company, and contact details. We also automatically collect technical data (IP address, device info, usage patterns) and operational data from connected energy systems for forecasting and monitoring purposes.
Your data is used to provide, maintain, and improve our services, including data-driven forecasting, adaptive resource management, and AI-supported automated workflows. We use it for communication, security, legal compliance, and to personalize your operational dashboard experience.
We do not sell your personal data. We may share information with trusted service providers who assist our operations, under strict confidentiality agreements. Disclosure may also occur if required by law or to protect our rights, property, or safety.
We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. This includes encryption, access controls, and regular security assessments of our systems.
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data. You can manage your communication preferences and contact us at [email protected] to exercise these rights.
As a Canadian company, we primarily store and process data within Canada. If data is transferred outside Canada, we ensure it is protected by appropriate safeguards, such as standard contractual clauses or adequacy decisions.
We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised effective date. We encourage you to review it regularly.